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Getting started with the Supplier portal...

Everything you need to know to work with the LSP.expert Supplier portal.

Caroline Bries avatar
Written by Caroline Bries
Updated yesterday

View of the person outsourcing the job

Let's start with the view of the person outsourcing the job (Outsourcing tab in the job):

To know how to outsource a job, you can have a look at this article: http://help.lsp.expert/en/articles/1168599-how-can-i-outsource-a-job-to-a-supplier

In the Outsourcing tab of the job, you will find a unique link that can be sent to your supplier to give them access to the files, the instructions and the PO related to the job. You can send this link directly from there (by clicking on Actions > Send email for portal access) or you can copy it (using the square icon next to the link) to send it from somewhere else. You can also regenerate the link (Actions > Reset portal access).

To add instructions about the job for the supplier, click on Edit in the Supplier portal panel. The popup that opens will also allow to define other options concerning the access to the portal.

You can also share files with the supplier. There are three ways to do that:

1) You can upload the files to be shared in the Files tab of the job, and then click on the three dots at the end of the line of the uploaded file and select "Share with all suppliers".

2) You can upload the files to be shared in the Files tab of the job, and then edit the "Files shared with the supplier" panel in the outsourcing page of the job and click on Share next to the files.

3) You can click on Edit in the "Files shared with the supplier" panel in the outsourcing page of the job and upload the files from there. The files uploaded there will also be automatically uploaded in the Files tab of the job. The advantage is that the files uploaded from here will be automatically marked as shared with the supplier.

Whatever the method, the files can be uploaded from your computer, Dropbox, OneDrive or Google Drive. You can select all the files you wish to add and upload them at once.

Below the Files panel, there is also a "Recent events" part, where you will be able to see when your supplier downloaded a file, downloaded a PO, uploaded files or closed the job.

To send the link to your supplier, click on Actions > Send email for portal access. You will arrive in a sending screen:

The default text of the email can be adapted under Settings > Document and email configuration (select the document configuration concerned and then go in the Emails tab of this document configuration). You can also adapt the text just for this email by modifying it in the sending screen above.

View of the supplier

Now let's see the view of the supplier:


Job details, price, instructions and files

The supplier first sees the details of the job (name, due date, quantity, etc.). On the right, they can see the pricing of the job, and click on "View pricing details" to know more about the calculation. The supplier can also see the instructions the client entered for the job and the files that have been shared with them (and download them). At the bottom of the supplier's view are the details of the client outsourcing the job, as the client defined them under Settings > My company in their LSP.expert account.


Purchase order

If the PO is defined as Sent in the client's system, the supplier can also see and download the PO from the portal.

How to close a job?

To close a job on the Supplier portal, the supplier first has to upload their finished files by clicking on "Upload files". The supplier can select more than one file and upload them all together.

The system then shows a popup asking the supplier if they're finished and wish to close the job.

  • If the supplier answers YES: then the job is closed and the system offers the supplier to add a comment for their client.

  • If the suppliers answers NO: then the job isn't closed and the supplier can continue working on it. When they're done, they can upload other files and select YES when the system asks if the job is complete.

If the supplier wished to close the job without uploading any files, they can do that by clicking on "Close the job" at the top of the screen on the Supplier portal. The system then offers the supplier to add a comment for their client.

When the supplier uploads a file, a blue cloud icon with an arrow pointing up appears next to the file on the portal, to indicate that this file has been added by the supplier.

Once a job is closed, the supplier can't upload files anymore, but they can still download the files related to the job and the PO (if marked as Sent by the client). Here is what it looks like when a job has been closed:

Accept/reject the job on the portal

When a supplier receives a job through the Supplier portal, he can very easily accept or reject this job on the portal, using the corresponding buttons:


When the supplier is done...

Now let's go back in the outsourcer's view to see what it looks like when a supplier closes a job:

You get an email informing you when a supplier closes a job.

You can see the files that have been uploaded by the supplier (icon with the photo or the initials of the supplier) in the Outsourcing tab of the job:

The files can also be found in the Files tab of the job.

In the details of the outsourcing, the job automatically switched to "Ready for review", and you can see the comment of the supplier in the "From [name of the supplier]" panel.

You can also see all the recent events related to the job:


When you receive an automatic email (sent from no-reply@lsp.expert) notifying you that a supplier has accepted, rejected or finished a job on the portal, you can start a conversation with this supplier by replying to this email (the email will be sent to the email address of the supplier).

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